AI Chatbot Design | 2024 | Sr. Product Designer

Project Overview

Unqualified leads overwhelm call operators

Call operators experience a high number of calls from misinformed customers whose needs—such as price range, care type, or availability — do not align with the senior living community’s offerings.

🚧 The Hurdle

Due to competitive and strategic considerations, the client is not yet ready to disclose detailed pricing and availability for their room listings (though discussions are ongoing to address this in the future).

So, what can we solve for?

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How might we provide customers with the resources they need to learn independently, so they’re more informed before contacting the community?

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Solution

AI-Powered Chatbot for a Smoother Search Experience

Finding the right senior living option can be overwhelming, the decision pertains complex choices, emotional stress, and logistical challenges. Our AI-powered chatbot provides proactive guidance and contextual responses, helping users navigate their search with confidence.

Proactive Engagement

The chatbot presents relevant Q&As at key points in the search process, allowing us to be proactive rather waiting for users to reach out.

Contextual Conversations

By understanding user intent, context, and nuanced questions, the chatbot delivers personalized and relevant responses, making the search process faster and more effective.

Decision Progression

The chatbot anticipates users’ next steps, offering real-time suggestions and surfacing key considerations to guide them toward informed decisions.